I will set up your very own amazon connect instance

5.0(18)

Fiverr’s

Choice

United States

I speak English

26 orders completed

with 20+ years of customer service and call center support experience, and 6+ years of call center application development experience. I look to bring large corporation and enterprise solutions to med...

Fiverr’s Choice

Fiverr’s Choice recommends services that people loved for superb work and delivery

Buyers keep returning

Juan has an exceptional number of repeat buyers

Level 2

Has met high performance criteria and has a proven track record for meeting client expectations.

About this Gig

I am bringing my 10+ years in call center support, administration and development, and 5+ years specifically in Amazon Connect and cloud services to help you create an modern and interactive call center.

I will help in:

  1. Designing your Contact Center for inbound and outbound calls
  2. introduce and review different approaches to building a contact center on Amazon services.
  3. Integrate Lambda functions, Lex Chat bots.
  4. Use Contact Lens for recording and transcription and redaction of sensitive data
  5. Setup reports for quality analysis
  6. Enable Kinesis streams for Contact record or Agent data analysis.
  7. Help you with High Volume Outbound Communication set up.

Expertise:

Cloud Administration

Microservices

Cloud provider:

Amazon Web Services

Reviews

18 reviews for this Gig
5.0

(18)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • d
    dejoolagbegi

    dejoolagbegi

    Repeat Client

    US

    United States

    5

    Juan was great to work and really took his time to understand all of the requirements. I look forward to working with him again!

    $200-$400

    Price

    13 days

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    I'm a return customer, always enjoy Juan!

    $200-$400

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • d
    dejoolagbegi

    dejoolagbegi

    Repeat Client

    US

    United States

    5

    Juan is very knowledgeable and took his time in understanding the requirements.

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    better than expected!

    $200-$400

    Price

    3 weeks

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    Above & beyond, and impeccable follow-up & communication.

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
Reviews

18 reviews for this Gig
5.0

(18)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • d
    dejoolagbegi

    dejoolagbegi

    Repeat Client

    US

    United States

    5

    Juan was great to work and really took his time to understand all of the requirements. I look forward to working with him again!

    $200-$400

    Price

    13 days

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    I'm a return customer, always enjoy Juan!

    $200-$400

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • d
    dejoolagbegi

    dejoolagbegi

    Repeat Client

    US

    United States

    5

    Juan is very knowledgeable and took his time in understanding the requirements.

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    better than expected!

    $200-$400

    Price

    3 weeks

    Duration

    Helpful?
    Yes
    No
  • r

    ryan24707

    Repeat Client

    US

    United States

    5

    Above & beyond, and impeccable follow-up & communication.

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No